Return Policy

At HorseDekho, we strive to ensure customer satisfaction. Please read our return policy carefully before making a purchase.

1. Eligibility for Returns

• Returns are only accepted in case of incorrect or damaged products.
• Live animal sales are final and non-returnable.
• Requests for returns must be made within 24 hours of delivery.

2. Return Process

• Customers must contact our support team at support@horsedekho.com or call +91 9214444545 to initiate a return request.
• Proof of damage or incorrect product (such as photos or videos) must be provided.
• Once approved, customers will receive instructions on how to return the product.

3. Refund & Replacement Policy

• If eligible, customers can opt for a replacement or refund.
• Refunds will be processed within 7-10 business days after the returned item is received and verified.
• Shipping charges are non-refundable.

4. Non-Returnable Items

• Live animals.
• Products that have been used, altered, or damaged after delivery.
• Any item not returned in its original condition.

5. Cancellation Policy

• Orders can only be canceled before they are shipped.
• Once an order is dispatched, cancellations are not allowed.

6. Contact Us
For any return-related queries, please reach out to us at:
Email: support@horsedekho.com
Phone: +91 9214444545

By making a purchase on HorseDekho, you agree to our return policy terms. We appreciate your trust in our services!